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Artificial Intelligence in Telecoms

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Artificial Intelligence in Telecoms

How can Machine Learning solutions help you discover new markets? How can Artificial Intelligence Solutions help you leave your competitors behind? What kind of opportunities is AI creating in the telecoms sector?
AI solutions can support the telecoms sector through:
- Allowing the company to reach New Markets
- Predictive Maintenance
- Improving Customer Experience in real-time
- Improving network connection quality
- Improving Security of connections
- Analysing Private Cloud Telemetry Storage and Usage
- Improving Capacity Planning
- Improving Upgrades and General Management services
This is only the tip of the iceberg of opportunities for telecoms made possible by AI solutions. The companies using AI Solutions include Verizon, Huawei and China Telecom, AT&T, Telenor, Vodafone, Telefónica, O2.

Reaching New Markets and Increasing Sales
According to research published at MIT Sloan Management Review: “76% of respondents said they are targeting higher sales growth with machine learning.” Machine Learning solutions make your data useful and help you being efficient in utilizing it. Better understanding of the needs of your customers allows you to find new business opportunities. Solutions like ours can help you to connect the dots and understand how you can deliver the value, get more out of your data and better respond to market demand. Our solution is continuously learning and will have an impact on your clients’ satisfaction because it helps you respond to their needs and create more wanted products and services for them in dynamically changing market conditions. That leads directly to increased sales in your business. You can find more sales opportunities that AI Solutions, like ours, can create for your business here.

Product and Service Recommendations
AI solutions can help you target segments of customers you want to reach much better. By continuously learning your user behaviors, the system can even learn what your clients like to give as gifts and what they want for themselves. It can also change your ads in real time according to the reaction of your customer and their actions to make your sales campaigns more efficient. Some of the companies using such solutions include Google, Amazon, Alibaba, Apple.

Customer service Assistants
According to Harvard Business Review: “By 2020 customers will manage 85% of their relationship with an enterprise without interacting with a human.” Our Virtual Assistant can help your business grow by automating processes in your customer service department. Such solutions, though complex, are easy to use and can effectively satisfy customer expectations. They never gets tired and there are no human-only factors - the unpredictable human nature, actions based on moods, etc. They help your business growing by replying customers actions by text or voice. It directly leads to the improvement of clients satisfaction, as it constantly learns about their needs in real time. Happy customers will always come back for other products or services.

Predictive maintenance
Detecting inefficiencies, finding possible issues before they emerge and anticipating delays and breakdowns are valuable to the manufacturing processes. AI solutions can find these issues in a way that humans can not. By unleashing the power of AI solutions, telecoms can save millions of dollars avoiding high costly repairs, towing, lost clients and decreased productivity.

AI solutions like ours can make a huge difference in your business. We’ve written an entire article about how AI/ML solutions affect marketing practices. We mentioned Netflix, that, according to a report from McKinsey, “has achieved impressive results from the algorithm it uses to personalize recommendations to its 100 million subscribers worldwide. Netflix found that customers, on average, give up 90 seconds after searching for a movie. By improving search results, Netflix projects that they have avoided canceled subscriptions that would reduce its revenue by $1B annually.” We highlighted:
- Cost and time optimization
- Reaching maximum marketing efficiency
- Market forecast/Predictive analytics
- Content analysis
You can learn more about ML/AI Solutions opportunities in Marketing here.

Security Improvement
AI solutions like ours can help you improve security by detecting and preventing frauds and unwanted situations. It also helps to protect the data of your clients and your confidential company insights too. Without human intervention and by using pattern recognition, AI solutions can report and predict possible attacks. Better safety leads directly to building trust with your customers.

Time and Money Optimization
Through automation of business processes, your company can save millions of dollars. Starting from using AI solutions to take connecting calls, answering clients requests by voice and text, taking orders, managing invoices, identifying problems, calculating call costs, traffic classification, learning your client needs in real time, making better product and service recommendations for your clients, finding new markets, building better strategies and gaining a better understanding of upcoming trends, analyzing offer conversion rates, resource utilization, network optimization and anomaly detection and prevention.

Employee Assistants
You may have heard about Google Now, Siri, Alexa or another personal assistants created by tech giants like Google, Apple, Amazon, Microsoft or Facebook and how they can help you in your everyday life. But going deeper and creating more advanced assistants to support your employees and optimize their time can be especially useful in sales departments and in product development. Our Assistant helps you to boost employee productivity, that means you can reach your goals and strategic plans faster. This solution helps your employees to create the results you want much faster and these kinds of solutions are very easy to use. AI can also help you in the hiring process by supplying knowledge about patterns that define which candidates are suitable for a given position.

As we mentioned before, you don’t need to be an AI expert to benefit from it - that’s what we are for. Let’s talk about your needs and plans, so we can create complex, complete and easy-to-use solutions that you and your customers will love to use.

Thursday, 19 July 2018